Privacy Policy

1. Introduction

Zeo Platforms, Inc. ("we," "us," or "our") operates the Zeo.link platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and related features. By using the Service, you consent to the practices described here. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information you provide directly, information from your use of the Service, and information from third-party services we use to operate the Service.

2.1 Information You Provide

• Account and profile: Name (or profile name), email address, password (stored in hashed form), and optionally phone number when you register or update your profile.
• Link pages: Username, display name, bio, profile picture, background images, link titles and URLs, contact form settings (e.g., contact email), and social media links you add to your pages.
• Scheduling and bookings: Session titles, durations, rates, availability, and any booking-related details you configure or submit.
• Payments: Payment and payout information is collected and processed by Stripe. We may receive and store identifiers (e.g., Stripe customer or account IDs), transaction amounts, and status so we can provide the Service, support, and comply with legal obligations. We do not store full payment card numbers.
• Tips and gifts: Amounts, messages, and related details you send or receive through the Service.
• Subscriptions: Plan selections, billing cycle, and subscription status.
• Media: Images and other files you upload (e.g., for profile or background images), which may be stored and processed by our service providers (e.g., Cloudinary).
• Communications: Messages you send via contact forms on link pages, support tickets, enterprise or contact inquiry forms, and any correspondence with us.
• Verification: Email verification and one-time codes (e.g., OTP) used for account security and login.

2.2 Information From Your Use of the Service

• Usage and logs: IP address, browser type, device information, pages visited, actions taken, and similar technical and usage data.
• Analytics: Aggregated or pseudonymized data about link page views, link clicks, and related analytics you access in your dashboard.
• Cookies and similar technologies: We and our service providers use cookies, local storage, and similar technologies to operate the Service, maintain sessions, and improve security and experience. See Section 5.

2.3 Information From Third-Party Services

We use third-party services that may collect or process data in connection with the Service:

• Stripe: Payment processing, payouts, and subscription billing. Stripe's privacy policy applies: stripe.com/privacy.
• Cloudflare Turnstile (or similar): Bot detection and abuse prevention on forms (e.g., signup, contact).
• Cloudinary (or similar): Media storage and delivery for images you upload.
• Email and hosting providers: To send transactional emails (e.g., verification, booking confirmations, support).
• Analytics and marketing: We may use analytics (e.g., Google Analytics, Meta Pixel) to understand usage and improve the Service.

3. How We Use Your Information

We use the information we collect to: provide, operate, maintain, and improve the Service; create and manage your account and profile, and display your link pages and content; process bookings, payments, tips, gifts, and subscriptions, and facilitate payouts; send transactional and service-related communications; respond to support requests, contact forms, and inquiries; enforce our Terms, prevent fraud and abuse, and protect the security of the Service; comply with legal obligations and protect our rights; analyze usage and trends to improve the Service; and send marketing or promotional communications where you have opted in or where permitted by law.

4. Legal Basis (Where Applicable)

If you are in the European Economic Area or the UK, we process your data based on: (a) performance of our contract with you; (b) your consent (e.g., marketing, certain cookies); (c) our legitimate interests (e.g., security, analytics, improving the Service); and (d) compliance with legal obligations.

5. Cookies and Similar Technologies

We and our service providers use cookies, local storage, and similar technologies to: keep you logged in, remember preferences, protect against abuse (e.g., CAPTCHA/Turnstile), and analyze usage. You can control cookies through your browser settings; disabling some cookies may limit functionality. Third-party services (e.g., Stripe, analytics, Turnstile) may set their own cookies subject to their policies.

6. Sharing and Disclosure

We may share your information with: Service providers who process data on our behalf (e.g., hosting, payment processing, email, media storage, analytics, anti-fraud); other users and the public for content you choose to make public (e.g., your link page profile, bio, links); legal and safety when required by law, to protect rights or safety, or in connection with a merger, sale, or restructuring; and with your consent where you have given explicit consent. We do not sell your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, resolve disputes, enforce our agreements, and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where we must retain it for legal or legitimate business purposes.

8. Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and secure handling of credentials. No method of transmission or storage is 100% secure; you provide information at your own risk.

9. Your Rights and Choices

Depending on your location, you may have the right to: access, correction, deletion, portability, object or restrict processing, withdraw consent, and complain to a supervisory authority. To exercise these rights, contact us using the details in Section 13. We will respond within the time required by applicable law and may need to verify your identity.

10. Children

The Service is not intended for users under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

11. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We take steps to ensure your data is protected in accordance with this policy and applicable law, including using standard contractual clauses or other approved mechanisms where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Service and update the "Last updated" date. Material changes may be communicated by email or a notice in the Service. Your continued use after the effective date constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, to exercise your rights, or to contact our data protection contact, please reach out via the support or contact options provided on Zeo.link, or by mail to Zeo Platforms, Inc. at the address we publish for legal and privacy inquiries.